Return and Refund Policies
Note: If no one is available to accept your sink delivery you will be responsible for any change fees or additional fees incurred from the shipping company. Please contact us if you have any changes that may impact receiving the delivery of your order.
Canceling and order:
We understand that a customer may choose to cancel an order prior to shipment. If you need to cancel, please contact us immediately so we can stop shipment of the product.
If the order has been placed, we reserve the right to charge a fee of 2.5% of the total purchase price to cover our costs for the initial processing and the processing of a refund. Your purchase price, less the 2.5% fee will be refunded to you.
Each of our portable sink manufacturers has a different return policy. If you think you need to return a sink, please contact our customer support center by phone or email as soon as you make that determination. It is difficult and expensive to return a sink. We are always available to discuss your options.
When receiving a sink, you should carefully inspect it before accepting delivery. If there is damage, you must note this with the driver and not accept delivery. We recommend taking photos of any damage. This avoids a potential return days later.
If a sink needs to be returned, it generally must not have been used and must be in the original, unopened, factory sealed packaging. It must be within 10 days of receiving your sink. We must obtain a return authorization from the manufacturer for you and returns are subject to manufacturer approval.
There is a restocking fee of 30% of selling price or more depending on the condition of the returned item., and the customer is responsible for return shipping. Shipping can be $300 or more per item. Credit is not given until the sink is returned and inspected by the manufacturer.
We are not responsible for changes your municipality, school or company makes regarding health codes or plumbing that relates to why you purchased the sink. Please check codes and requirements prior to purchasing a portable sink.
If an accessory or a part is faulty, please contact our customer support center so we can assist in solving the issue.
We can be contacted at firstname.lastname@example.org or by phone at 1-877-595-8534