Return - Cancellation - Refund Policies

Cancellation/Return/Refund Policy

Canceling an order:
Seller understands that a Buyer may choose to cancel an order prior to shipment. If Buyer needs to cancel, please contact us immediately so we can stop shipment of the product. Seller reserves the right to charge a fee of 2.5% of the total purchase price to cover costs for the initial order processing and the processing of a refund. Buyer’s purchase price, less the 2.5% fee will be refunded to you. If Buyer’s order has already been shipped Buyer will be charged a fee of 2.5% of the total purchase price, all shipping fees, and a 30% restocking fee.

 

Delivery:
Note: If no one is available to accept delivery you will be responsible for any change fees or additional fees incurred from the shipping company. Please contact us if you have any changes that may impact receiving the delivery of your order.


Returns:
No goods shall be returned for credit without first obtaining written consent from Seller. Each of Seller’s manufacturers has a different return policy. If Buyer needs to return an order, please contact Seller’s customer support center by phone or email as soon as you make that determination. While it is difficult and expensive to return products, Seller is always available to discuss your options.

 

Note – Portable Sinks:
When receiving a sink, Buyer must carefully inspect it before accepting delivery. If there is damage, Buyer must note this with the driver and not accept delivery. Seller recommends Buyer take photos of any damage. If a sink needs to be returned, it generally must not have been used and must be in the original, unopened, factory sealed packaging. It must be within 10 days of receipt. Seller must obtain a return authorization from the manufacturer for Buyer, and returns are subject to manufacturer approval. There is a restocking fee of 30% of selling price or more depending on the condition of the returned item., and the Buyer is responsible for return shipping fees. Shipping can be $300 or more per item. Credit is not given until the sink is returned and inspected by the manufacturer.

 

Warranties:
Brentpoint LLC provides products “as is” and without warranty. All warranties are issued through our manufacturers and fall under their respective warranty terms and conditions.

***We are not responsible for changes your municipality, school or company makes regarding health codes or plumbing that relates to the use of portable sinks. Please check codes and requirements prior to purchasing a portable sink.***

If an accessory or a part is faulty, please contact our customer support center so we can assist in solving the issue.

We can be contacted at CustomerSupport@AllPortableSinks.com or by phone at 1-877-595-8534.